WorkOrder TS is a multi-branch, multi-user ticket tracking system designed to replace the unreliable, handwritten ticket systems for small and large businesses. WorkOrder TS is completely operating system Independent for all clients and very low on server resources. It is the perfect solution for today's diverse workplace.
WorkOrder TS comes pre-configured for Computer Service work but can be configured to suit most businesses within minutes. Please contact me regarding your special business needs.
Key Features
Full Customer Database Search
Complete Customer Database with Work History
Does not require client software installation! (Multimedia Web Browser Required with JavaScript enabled)
Program creates check-in tickets with customer signature fields and item tags
Get the status of any ticket with one mouse click.
Steps can be assigned to tickets. For example: Checked In, On Bench, Awaiting Call, Ready For Pickup
Search all repair tickets for phrases, use it as a solution database.
Professional Edition only features:
Multi Branch Capable.
Connect your WorkOrder database to Open Office Writer or Microsoft Word (Local Edition Only).
Save time spent on a ticket, get running total and monthly reports.
Main Menu can be customized, rename or translate the buttons and drop down menus.
Add or remove preconfigured repair steps from In-store and On-site menu
Customers can login and Create their own tickets.
Private or Internal notes field on tickets, these notes are not printed or displayed to the customer.
GuestKey - Allow customer's to check the status of their ticket online.
Onsite Appointment Scheduler - Dynamically generated calendar, schedule appointments years from today.
Upload unlimited files and store them with your tickets.
Inform Technicians via E-Mail when new tickets are created.
Save specific customer information in Customer Forms. Alarm or Gate Codes, Network IP layout, custom forms.
